Download the resulting CSV or binary files once the export completes.

Agents can view and save transcripts from the Service Console. Chat Transcripts - Salesforce Help

To , you can use several methods depending on your role and the specific chat technology your organization uses. Salesforce offers native export tools for administrators, self-service options for customers, and manual saving for agents. 1. For Administrators: Bulk Exporting Transcripts

Admins must first enable this in Messaging Settings by selecting "Let customers download their conversation transcripts" . How Customers Download: