If you cannot find the download link in your portal, it may be because the Retrieve feature is not enabled for your specific plan. DocuSign Retrieve is generally available for Business Pro and Enterprise plans. Contacting your Account Executive or Success Manager is the fastest way to get the installer and ensure your API permissions are correctly configured. System Requirements for Installation

Missing Documents: Check your filters. If a document hasn't reached the "Completed" status, it may not appear in the download list.

DocuSign Retrieve is a Windows-based application that allows users to download documents and data from DocuSign envelopes. Instead of manually downloading files one by one, Retrieve automates the process based on specific criteria. Key capabilities include: Downloading completed PDF documents. Exporting index data (form fields) into CSV files.