Bigfix Cannot Empty _[top] Download (2025)

For persistent issues with background processes, consider using community-developed tasks like BESChildProcessKiller to automatically clean up orphaned processes. Cannot empty _Download directory - Platform - BigFix Forum

You can use the Microsoft Process Explorer tool to find which process has a handle on the folder (Find > Find Handle or DLL). Alternatively, run this relevance query in the BigFix Query app to identify the culprit: bigfix cannot empty _download

Child processes spawned by a Fixlet may remain active even after the main action has technically "completed" or timed out. Troubleshooting and Fixes 1. Identify and Kill the Locking Process Troubleshooting and Fixes 1

Stop the BES Client service , manually delete the __BESData folder (or just the problematic __Download subfolder), and then restart the service. 3. Long-Term Prevention To prevent this error from recurring in your environment: Long-Term Prevention To prevent this error from recurring

Ensure action scripts use wait or waithidden commands so the Agent does not attempt to clear the folder until the process has fully exited.

This is the most reliable way to clear all file handles and reset the directory.